It is important that user trials are carried out with appropriate representative users. HFE Solutions’ portable usability lab allows us to carry out user trials in almost any location; it can be set up on location quickly, has the benefit of being in the chosen environment and can give greater access to participants.

It is worth noting that the usability data gathered, either quantitative (peoples opinions and impressions) or quantitative (statistical results) is often validated or used in conjunction with analysis tools, some of which have been created in-house. Our experience includes, but is not limited to

• ATMs
• Remote banking systems
• Web enabled monitoring systems
• Public information systems
• Hand held systems